Returns & Exchanges

Return Policy

Thank you for shopping with Sincerely, G. If you do not absolutely love your purchase, we will gladly issue store credit (minus original shipping cost) for the value of any approved merchandise within 7 days from delivery of your order. After this 7 day period, the items become final sale.  

To start a return please use our customer portal HERE.

Redo:

We now offer return protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo for $1.98 with your order, your return shipping label will be covered! You can return full priced items in your order for an exchange or store credit. Redo covers all regular priced items in the cart, you do not need to purchase Redo for each item.

If you choose not to buy Redo, you can still return items, but you will have to cover the cost of the return shipping label.

Free returns via Redo must follow all guidelines listed within the return policy below. Items must be returned within 7 days of delivery. Final-sale and special discounted items (20% off or more) are not eligible for returns. They are considered final sale.

To be eligible for a return/exchange:

Your item must be in the same condition that you received it, unworn or unused, washed or altered, with tags attached, folded appropriately and in its original packaging. Items must be in NEW condition. If these guidelines are not followed, you will not be issued a store credit or exchange.

If in the event the return is accepted and these conditions are not met (tags missing, folded improperly, etc), a restocking fee of $5.00 will apply and be charged to the account on file.

The store credit total will be credited to a gift card sent to the email address associated with the original purchase, less the cost of original shipping fees and return shipping fees. Please allow up to 5 business days from the day of delivery back to Sincerely, G for Sincerely, G to receive and process your return. The process of sending a store credit in gift card format will not begin until the returned product is marked delivered back to Sincerely, G Boutique. 

No returns will be accepted by shipping without approval. Items sent back to us without first requesting a return will not be accepted.

To start a return:

Visit the return portal

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

You will have 5 days to drop your return item(s) off at your local shipping carrier. After that, the return label will expire. You will be notified via email everyday of the 5 days reminding you to drop your package off.

You can always contact us for any return questions at shopsincerelyg@gmail.com. 

Exchanges

For exchanges of the same or different item, please visit our portal or contact us at shopsincerelyg@gmail.com. This portal will allow you to select a new size or color of your original item or a different item and pay the difference (if there is any). We will ship out the newly selected item once the return package is delivered back to the business location. You will receive a new email with the tracking number for your exchange when it is shipped. To have an exchange accepted, all conditions listed above must be met (7 days since delivery, perfect condition, etc.)

We cannot guarantee you will be able to exchange for the same exact product, as our inventory is always changing. 

Damages and issues

Please inspect your order upon arrival and contact us immediately (within 2 days of delivery) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must include a photo of the damage/defect in your email.

We are not responsible for damages to clothing caused by improper care/handling or incorrect sizing.

The exact colors of merchandise may vary due to photographer lenses, indoor/outdoor lighting, and computer/phone monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

Final Sale

Exceptions / non-returnable items

  • Sale Items

  • 20% off or more items

  • Gift Cards

  • Earrings

  • Hats + Hair Accessories

  • Bodysuits

  • Intimates

**Sincerely, G Boutique has the right to refuse an item being returned if deemed conditions have not been met. If any returns do not meet these requirements, you will be contacted via email and the items will be returned to you at your expense.**

Additional Information

If more than 10 business days have passed since we’ve approved your return, please contact us at shopsincerelyg@gmail.com.

Thank you for choosing to shop at Sincerely, G. If you have questions regarding our returns and exchanges policy, please do not hesitate to contact us. We can be reached via email at shopsincerelyg@gmail.com